This Returns Policy is apart of the Terms and Conditions of this site.
Your happiness and satisfaction is extremely important to us here at Baby Boho Collection.
We gladly offer a return policy, for whatever reason when items are returned within 7 days of receipt subject to the terms and conditions set out below. (some exclusions apply)
Note: We do not offer cancellations or returns before items have been sent to you and delivered. We do not offer returns for change of mind before your order has been delivered or because you needed items before a set date. The return policy is strictly for items which have been delivered to you. See Shipping Policy for further details on Shipping.
Terms and Conditions:
1. If the item you have bought does not suit you for any reason, after it is delivered to you, you can return it within 7 days of receiving it to receive a store CREDIT. Credits are a form of refund and are valid for 4 weeks. Once credits have been issued by Baby Boho Collection it is deemed to be a refund of the amount owed to you and thus complete. Therefore no extensions will be granted or correspondence entered into. Credits cannot be used with other discount codes. Credits are issued for the items being returned for customers to repurchase however cannot be used to pay for postage goods and services.
2. Exclusions for returns are - any accessories, shoes, tights ,discounted items, mystery packages, bundles, free items, on sale, inspirational cards, clearances, on special items, hair accessories, jewellery, shoes, swimwear, hats, hair accessories, handmade items, handmade tutu outfits, gifts and gift packages, skin care range, aromatherapy and candles. These items are not returnable.
3. Please notify us and we will confirm by providing a return address to send your item back. Customer is responsible for the costs of sending it back and its safe arrival to us. If items are not received in the time frame provided then a return will not be honoured and customers will need to arrange to pay a fee to have it sent back to them.
4. Once received in the above time frame, in original condition, unworn, unwashed and unaltered, we will process the Store Credit for you. This will be in the form of a code linked to your name and details which can be used on he website at check-out. Credits codes cannot be used in conjunction with other discount codes and promotions. Credits codes can’t be used with other codes.
The original postage is not covered in the return amount as this is non-refundable. As mentioned above credits valid for 4 weeks with no extensions granted. We do not offer change on credits so they need to be used in full, one time only.
5.FAULTS: If you received an item that is damaged or has a manufacturer fault or receive the wrong item sent to you via our error, we will resolve issues quickly for you. Please contact us within 48 hours after receiving your order. Please email us 4-5 pictures of the item/s clearly showing the item/s and the manufacturing fault, damage or the wrong item received. You will be required to send the wrong item or faulty item back to us within 48 hours however we will let you know if this is required. If advised we will send you the return address. This does not accept liability until garments /items are inspected for manufacturing fault/ damage once we receive them back. Note* We will not cover damage done to the garment through wear and tear and the washing process as we cannot prove the garment care was adhered to and that due care was taken in garment washing and care. We do not cover malicious damage done to the garments and items. Please contact us if you have any questions and you think there is a manufactures fault/damage. If you did receive an item with a manufactures fault/damage or the wrong item you are entitled to be compensated and we will resolve the issue promptly for you.
7.CANCELLATIONS OR CHANGES TO ORDERS: We do not offer cancellations or changes to orders for any reason.
This is tied up with warehousing and suppliers not offering us cancellations or changes. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening as we cannot be held responsible for your order going to the wrong address that you supplied to us.
9. OUT OF STOCK: If your item is no longer available or there were problems with the stock for some reason preventing us from fulfilling your order, we will let you know immediately and refund you for the item. We will send you an email advising you of any problems.
10. *Once an order has been delivered either to the residence directly or to a local post office pick up point , it is considered as being delivered and we have no further responsibility in this regard. If an item is returned to sender because customers have sent it back without authorisation or it comes back to us because of failure to pick it up , no refund will be issued. Sometimes these actions incur a fee from couriers which will be passed onto the customer should this happen. In addition “return to sender” initiated by customer will incur a restocking fee of $30
11.*As stated in our Terms & Conditions , we reserve the right to cancel orders anytime as we see fit without recourse and correspondence may or may not be entered into. Should an order be deemed as being fraudulent for any reason we will cancel the order and refund without correspondence. Any fraudulent or suspicious activity will be reported to the relevant authorities. Any addresses that cannot be validated or contain a business address, locked bag or P.O BOX will be cancelled and refunded.
* Note- When refunds are initiated by us they happen immediately our end. However your bank needs 5-7 days usually to process these funds back into your account/credit card. Check with your banking authority to ensure they have done this.
Returns take 24-48 hours to process after returned goods have been received and inspected.
Thank-you and have a lovely day.