Your happiness and satisfaction is extremely important to us here at Baby Boho Collection.
We gladly offer a return policy on everything sold on our website when items are returned within 7 days of receipt subject to the terms and conditions set out below.
Terms and Conditons:
1. If the item you have bought does not suit you for any reason, you can return it within 7 days of receiving it to receive a store CREDIT. Credits are a form of refund and are valid for 4 weeks. Once credits have been issued by Baby Boho Collection it is deemed to be a refund of the amount owed to you and thus complete. Therefore no extensions will be granted or correspondence entered into.
2. Exclusions for returns are - any accessories, tights ,discounted items, bundles, free items, on sale, inspirational cards, clearances, on special, hair accessories, hats, hair accessories, handmade items and handmade tutu outfits. These items are not returnable.
3. Please notify us and we will confirm by providing a return address to send your item back. Customer is responsible for the costs of sending it back. If items are not received in the time frame provided then a return will not be honored and customers will need to arrange to pay a fee to have it sent back to them.
4. Once received in the above time frame, in original condition, unworn, unwashed and unaltered, we will process the Store Credit for you. This will be in the form of a code linked to your name and details which can be used instore.
The original postage is not covered in the return amount as this is non-refundable. as mentioned above credits valid for 4 weeks with no extensions granted. We do not offer change on credits so they need to be used in full one time only.
5.FAULTS: If you received an item that is damaged or faulty that is our fault we will resolve issues quickly for you. Please contact us within 48 hours after receiving your order. Please email us several pictures of the item/s clearly showing the item and the fault. Include picture of any tags, sizing labels and envelope items came in. Should you receive an item that is in the wrong colour or size (our mistake) than the one you originally ordered, please email us several pictures of the item(s) showing the size tag and its original packaging. Keep original envelope. ( as this is your proof) You will be required to send the wrong item back with original envelop and packaging to us within 48 hours however we will let you know if this is required.
6.Note* We will not cover damage done to the garment through wear and tear and the washing process as we cannot prove the garment care was adhered to and that due care was taken in garment washing and care. We do not cover malicious damage done to the garments and items.
7.CANCELLATIONS OR CHANGES TO ORDERS: We do not offer cancellations or changes to orders for whatever reason.
This is tied up with warehousing and suppliers not offering us cancellations or changes. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening as we cannot be held responsible for your order going to the wrong address that you supplied to us.
* Note- Should delivered orders be returned to sender for whatever reason the customer will need to contact us and explain why the goods have come back to us. The customer will need to pay a re-delivery fee if they ask us to resend it. Otherwise if a re-delivery fee is not paid by the customer within the given time frame their items will be returned to stock and there will be an administration and restocking fee of $20 deducted from credits given. Store credits will be given in these instances, not refunds. Store credits will be less $20 fee and no original postage will be refunded as credit at all. In addition , if Australia Post or couriers used in delivering your order decide that a return to sender status (caused by the customer) needs to generate a fee from them then this fee will be customer’s responsibility and also deducted from any credits.
9. If anything looks suspicious or comes up on our alerts as high alert for any reason we will refund and cancel the order. Orders that get flagged as fraudulent may be cancelled without reasons given or recourse. There may be no communication with customers and we reserve the right to cancel any orders as we see fit without explanation.
10. OUT OF STOCK: If your item is no longer available or there was problems with the stock for some reason preventing us from fulfilling your order, we will let you know immediately and refund you for the item. We will send you an email advising you of any problems.